Dentsu Honeycomb Model
電通ハニカム・モデル
Dentsu Inc. · Advertising agency, Tokyo · 2003
Introduction
A Honeycomb for Brand Identity and Brand Messages
The Tokyo advertising agency Dentsu has used the Honeycomb Model as a tool for planning the branding process; the earliest known description is a 2003 article by Gosuke Sato, head of the brand consulting office in Dentsu's Brand Creation Center (Sato, 2003, pp. 4, 7). The model sets out in a structured way the elements a brand should have, so that they can be fixed as its brand identity, and at the same time lets the brand send four kinds of brand message (Sato, 2003, p. 7). Behind it lies Sato's view of branding as the meeting point of two processes: a deductive one that gives form to the will of the company and its management, and an inductive one that grasps the perceptions in consumers' minds; the aim is to design and offer a "shared value" (Sato, 2003, p. 5; translated). Six cells surround a core value, the brand essence, and form four message layers, from "This is ~" to "You are ~" (Sato, 2003, p. 8, Figure 3). Sato gives the last two layers particular weight, because the relationship between the brand and its customers is embedded in the "brand world" (ブランド世界) that the bundle of messages creates (Sato, 2003, p. 7). In 2014, a Dentsu author called it the brand planning framework that the agency had used for more than ten years and adapted it for fundraising (Hasumura, 2014).
The Model
Elements
Definitions follow Damema (2019), a practitioner's walk-through of the model, translated from Japanese and cited by section; the message layers follow Sato (2003, pp. 7–8). Element names are the English labels of Dentsu's figure (Sato, 2003, p. 8, Figure 3).
Message Layer 1 (This Is …)
01
Symbol
The symbol (in Japanese glossed as ロゴやカラーアイコン, "logo, colour, icon") is an icon that stays in the five senses, such as the logo or the brand colour: the logos and colours that make people think of the brand. It is defined as the brand's visual emblem (Damema, 2019, "Symbol"). Together with the base of authority, it carries the first message layer, "This is ~": the message sent by whatever physically represents the brand and makes it recognisable as itself, for example the package, the logo or sometimes even the head of the company (Sato, 2003, pp. 7–8).
Georgia (canned coffee): the name probably brings to mind a "mountain", and the colour is basically "blue" (Damema, 2019, "Symbol"; translated).02
Base of Authority
The base of authority (ブランドの信頼の証, "proof of the brand's trustworthiness") can be translated as the grounds of authority. It defines the evidence-based grounds for trust: what the brand does in order to be trusted, or what technology it has (Damema, 2019, "Base of Authority"). With the symbol, it is what users see first and where they recognise how the brand differs from others (Damema, 2019, "Message Layer 1").
Georgia (canned coffee): "the sense of fulfilment you feel as soon as you open the can" (Damema, 2019, "Base of Authority"; translated).
Message Layer 2 (You Can Get …)
03
Emotional Benefit
The emotional benefit (情緒的価値, "emotional value") is the emotional and sensory value that the brand offers (Damema, 2019, "Emotional Benefit"). With the functional benefit, it forms the second message layer, "You can get ~": the message about which benefits the brand can offer consumers (Sato, 2003, pp. 7–8).
Georgia (canned coffee): "praising the sweat of hard work, looking at each person and staying at their side" (translated). This is expressed less in the coffee itself than in the advertising; the campaign line "The world is made of someone's work" was possible because Georgia had defined that it looks at each person (Damema, 2019, "Emotional Benefit").04
Functional Benefit
The functional benefit (機能的価値, "functional value") is the practical, functional value the brand offers, for example "plenty of milk", "just the right sweetness" or "the aroma when you open it". Users feel it directly; it is the value expected from the product's specification (Damema, 2019, "Functional Benefit"; translated).
Georgia (canned coffee): probably "carefully selected, rare, top-grade beans" (Damema, 2019, "Functional Benefit"; translated).
Message Layer 3 (I Am …)
05
Personality
The personality (ブランドの人的性格, "the brand's human character") asks what character the brand would have if it were a person. Giving a product a character, such as "kind" or "difficult but consistent", is common practice (Damema, 2019, "Personality"; translated). It carries the third message layer, "I am ~": the brand personality's statement of its own individuality and traits (Sato, 2003, pp. 7–8). Unlike design, which shows the outward look, this layer asserts character (Damema, 2019, "Message Layer 3").
Message Layer 4 (You Are …)
06
Ideal Customer Image
The ideal customer image (ターゲット, "target") defines whom the brand wants to use it, whom it moves most and whom it wants as fans. It is an important part: if it wavers, the other elements change too (Damema, 2019, "Ideal Customer Image"). It carries the fourth message layer, "You are ~", through which the brand also identifies the consumers who feel attached to it (Sato, 2003, pp. 7–8).
Marlboro: its communication is the implicit message "You are manly" from the brand to the people who become its users; these are the people Marlboro wants to love it (Sato, 2003, p. 7; translated). Georgia (canned coffee): the main target is "working men". Had it been "high-school girls", the campaign "The world is made of someone's work" could not have been made, and the image of the can would have been completely different (Damema, 2019, "Ideal Customer Image"; translated).
Centre
07
Core Value (Brand Essence)
The core value (象徴的なブランド経験, "symbolic brand experience"), labelled "Brand Essence" in Dentsu's figure (Sato, 2003, p. 8, Figure 3), sits at the centre of the honeycomb. It brings the six surrounding elements together into the brand position that users hold; the brand image consists of these six elements. The core value is the message they express together, and it is the value that users accept (Damema, 2019, "Core Value").
Georgia (canned coffee): the core value is "supporting working people" (Damema, 2019, "Core Value"; translated).
Source
- Damema. (2019, June 18). 電通ハニカムモデルのフレームワークをジョージアを例題に徹底解説 [The Dentsu Honeycomb Model Framework Explained in Detail With the Georgia Example]. 企画のミカタ damema.net. Retrieved October 8, 2026, from https://damema.net/article/116/
- Hasumura, T. [蓮村俊彰]. (2014, August 12). 社会と共創するためのフレームワーク(2) [Frameworks for Co-Creating With Society (2)]. 電通報 [Dentsu-Ho]. Retrieved October 8, 2026, from https://dentsu-ho.com/articles/1505
- Sato, G. [佐藤剛介]. (2003). 強いブランドを作るコミュニケーション [Communication That Builds Strong Brands]. AD STUDIES, 3, 4–8. https://www.yhmf.jp/as/.assets/ads_03.pdf